Shipping Policy

How do we ship?

We use Australia Post eParcel service to ship our products, simply because they cover the most area of any courier with post offices at almost every town in Aus. On top of what you pay for postage, we also provide registered post & insurance at no extra cost to you, to ensure that you get your products safely and quickly.

If you haven’t received your order by the time you think you should have, shoot us an e-mail or give us a call, we’ll be able to track it for you. Please keep in mind that Australia Post doesn’t operate on weekends & the estimated shipping time varies on the time of year.

Bigger parcels will need to be collected from your local post office & a slip will be left by Aus Post at the mailing address provided by you as notification. We post every product off as if it was our own, so we make sure that everything is packed as safely & as protected as can be, we also inspect products before they leave the store to ensure that they are in new condition.

How much does shipping cost?

If your order sub-totals more than $99, shipping will be free! This will be applied at the checkout stage provided you have chosen the free shipping delivery method. Your order will still be sent out with Australia Post as a regular parcel, registered and insured as normal. 

How much does shipping cost if I spend under $99?

If you'd like to find out the cost of shipping for any item, add it to your cart & continue through to the checkout. Before you have to enter any payment information our online store will give you an exact for postage, at which point you can choose to continue through the checkout or delete the item & continue shopping.

When will my order be sent out?

We do our best to have all orders shipped on the same day, if they are ordered before 2pm (AEST) on Monday - Friday. If you order over the weekend, or after 2pm, then it will be shipped the next business day.

Is everything on your site in stock?

Everything you see on our site is actually in stock and ready to ship. In the rare occurrence that we have an error in stock levels, we will do our best to contact you with the information you have provided to arrange a replacement.

Do you ship internationally?

We currently only ship internationally to New Zealand. If you live overseas and see something you'd like from us, please don't hestitate to e-mail us at info@backbonebmx.com.au and we'll do our best to help!